Your Privacy Our Priority

1. Introduction

spade96 ("we", "our platform" or "spade96.onl") respects the privacy of every individual who uses our services. This Privacy Policy is an official document that describes our data processing practices and your rights as a user.

By registering an account, accessing our website, or using any spade96 service, you agree to the terms stated in this Privacy Policy. We encourage you to read this document carefully before using our platform.

This document is written in English for the convenience of Malaysian users. Should there be any conflict in interpretation with a version in another language, this English version applies to users in Malaysia.

2. Information We Collect

spade96 collects various types of information depending on how you interact with our platform. The information collected falls into two main categories:

Information you provide directly:

• Full name as stated on your identity card (MyKad) or valid travel document
• An active and reachable email address
• A mobile phone number registered in Malaysia
• Date of birth — to verify that you are 21 years of age or older
• Payment account information including e-wallets (Touch 'n Go eWallet, Boost), DuitNow account, or crypto details (USDT, BTC, ETH)
• Identity card number (MyKad) or passport number for identity verification purposes
• Photo or copy of identity documents when required for the KYC (Know Your Customer) process

Information collected automatically:

• IP address and general location data (country and region)
• Device type, operating system and web browser version used
• Session data including pages visited, time spent on the site and click actions
• Cookie information and device identifiers for verification and security purposes
• Transaction logs including deposits, withdrawals and game records
• Communication records with our customer support team

3. How We Use Information

The information we collect is used solely for legitimate purposes related to the operation of the spade96 platform. Specifically, your information is used to:

• Create and manage your user account on the spade96 platform
• Process deposits, withdrawals and other financial transactions securely
• Verify your identity and age to comply with international licensing requirements
• Detect and prevent fraud, money laundering and activities that violate the Terms and Conditions
• Provide effective customer support via live chat and email
• Send important notifications related to your account, promotions and service updates
• Meet legal obligations and reporting requirements under international licensing
• Improve the user experience based on analysis of aggregated, non-personal usage patterns

4. Information Sharing

spade96 does not sell or rent users' personal information to any third party. Data sharing only occurs in the following circumstances and with parties bound by strict data protection agreements:

• Payment providers: information required to process transactions via FPX, Touch 'n Go, DuitNow, Boost and crypto platforms
• Technical service providers: companies that manage server infrastructure, security systems and platform analytics
• Regulatory authorities: reports required by licensing bodies or legal authorities in accordance with lawful requirements
• Fraud prevention: information shared with fraud detection systems or relevant industry bodies

In all cases of sharing, we ensure that the receiving party complies with data protection standards equivalent to this Privacy Policy.

5. Data Security

The security of your personal information is a responsibility we take seriously. spade96 employs multiple layers of technical and organisational security measures to protect your data:

• 256-bit SSL/TLS encryption for all data communications between your browser and our servers
• Passwords are stored in an irreversible hashed format using modern encryption algorithms
• Two-factor authentication (2FA) is available and encouraged for all user accounts
• Continuous account activity monitoring to detect suspicious logins
• Regular security audits by internal teams and independent assessors
• Strict internal access controls — only authorised staff may access user data

While we take all reasonable measures, no data transmission system over the internet can be guaranteed 100% secure. Users are also responsible for keeping their passwords and account login details confidential.

6. Cookies and Tracking Technologies

spade96 uses cookies and similar tracking technologies to improve the user experience and maintain platform security. The types of cookies we use are as follows:

• Essential cookies: required for basic website functions such as login sessions and account security — cannot be disabled
• Preference cookies: store user preferences such as language, display theme and other settings
• Analytics cookies: collect aggregated website usage statistics to help us improve our services
• Security cookies: help detect and prevent fraudulent activity and unauthorised access

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect certain functions on the spade96 platform.

7. Data Storage and Transfer

spade96 user data is stored on servers located in data centres that comply with international security standards. Data retention periods depend on the type of information and legal requirements:

• Active account information is retained for as long as your account remains active
• Transaction logs and financial records are retained in accordance with applicable legal and licensing obligations
• After an account is closed, certain data may be retained for the period required by law before being securely deleted
• Data collected for fraud prevention purposes may be retained longer in accordance with security operation requirements

In cases where cross-border data transfers are required for platform operations, spade96 ensures that appropriate transfer mechanisms and adequate data protections are applied.

8. User Rights

As a spade96 user, you have certain rights regarding your personal information. spade96 respects and facilitates the exercise of these rights:

• Right of access: you may request a copy of the personal information we hold about you
• Right of rectification: you may request correction of information that is inaccurate or incomplete
• Right of erasure: in certain circumstances, you may request the deletion of your personal information
• Right to restrict processing: you may request that the processing of your data be restricted in certain circumstances
• Right to object: you have the right to object to the processing of your data for direct marketing purposes
• Right to data portability: you may request your data in a structured, machine-readable format

To exercise any of the above rights, please contact the spade96 customer support team via live chat or email. We will process your request within a reasonable timeframe subject to identity verification requirements.

9. Children's Privacy and Age Restriction

The spade96 platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.

When registering an account, users are required to confirm that they meet this age requirement. spade96 uses identity verification processes to ensure compliance with this requirement.

If we find that personal information of an individual under the age of 21 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.

10. Changes to the Privacy Policy

spade96 reserves the right to update or modify this Privacy Policy at any time in response to operational needs, legal changes, or industry developments. When material changes are made, we will:

• Update the "Last updated" date at the top of this document
• Display a clear update notice on our website
• Send notification emails to registered users when significant changes are made

Continued use of the spade96 platform after changes to the Privacy Policy take effect will be considered acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and stop using our services.

11. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, please contact the spade96 customer support team. We provide 24/7 support in Bahasa Melayu and English:

• Live chat: available 24 hours a day, 7 days a week via the spade96 website
• Email: [email protected]

Our team will endeavour to respond to every privacy enquiry carefully and within a reasonable timeframe. For requests relating to user rights, please include sufficient identifying information so that we can process your request accurately.