Terms and Conditions for Platform Use

1. Definitions and Scope of Agreement

These terms and conditions constitute a valid and binding agreement between you ("User") and spade96 ("Platform", "We", "spade96"). This document governs all aspects of your use of the website, application and services provided by spade96.

1.1 Key Term Definitions

• "Account" refers to a user account officially registered on the spade96 platform.
• "Services" covers all games, betting, promotions and other functions available on spade96.
• "Account Funds" refers to the cash balance held in a user's account, excluding any bonus amounts that have not yet met the wagering requirements.
• "Bonus" refers to any promotional credit, free money or other benefit granted by spade96 to a user.

1.2 Scope of Terms

These terms apply to all users who access the spade96 platform, including visitors without an account, registered members and any third party interacting with the platform in any capacity. All spade96 services are subject to these terms and any additional terms relating to specific services.

2. User Eligibility

To be eligible to use the spade96 platform, you must meet all of the following requirements at the time of registration and throughout the period of use:

• Be at least 21 years of age.
• Have full legal capacity to enter into a binding agreement.
• Not be declared bankrupt or subject to any relevant financial restrictions.
• Not be voluntarily or mandatorily excluded from any gambling platform.
• Be acting on your own behalf and not on behalf of any third party.

spade96 reserves the right at any time to request identity verification to confirm that these eligibility requirements are met. Failure to provide the requested documents within the specified time period may result in the account being suspended or closed.

3. Account Registration and Management

3.1 Single Account

Each individual is only permitted to hold one active account on spade96. Holding multiple accounts by the same individual is prohibited and may result in all such accounts being cancelled along with any balances held within them.

3.2 Accuracy of Information

During registration, you are required to provide accurate, complete and current information. This information includes your full name, identity card number (MyKad), date of birth, mobile phone number and an active email address. Providing false information constitutes a serious breach of these terms.

3.3 Password Security

You are solely responsible for keeping your account password confidential. spade96 will never ask for your password via email, live chat or any other communication channel. If you suspect any unauthorised activity on your account, contact spade96 customer support immediately.

4. Deposits and Payment Methods

spade96 accepts deposits via the following payment methods: Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost and cryptocurrency (USDT, BTC, ETH). The minimum deposit amount for each method is RM30.

4.1 Deposit Requirements

• All deposits must be made from an account or e-wallet registered in the user's own name.
• Deposits from third parties are not accepted and will be returned after deducting any related processing costs.
• spade96 reserves the right to request proof of ownership of the payment method at any time before processing any transaction.

4.2 Deposit Refusals and Returns

In situations where a deposit cannot be processed due to incomplete information or signs of fraudulent activity, spade96 reserves the right to delay or decline the transaction and notify the user within a reasonable period.

5. Withdrawals

The minimum withdrawal amount is RM100. All withdrawal requests are processed within 30 minutes to 3 hours after verification, subject to routine security checks.

5.1 Withdrawal Procedure

• Withdrawals may only be made to the same payment method used for the deposit, unless spade96 permits otherwise.
• Users must complete identity verification (KYC) before their first withdrawal request can be processed.
• Withdrawals involving large amounts may require additional processing time for security verification purposes.

5.2 Withdrawal Holds

spade96 reserves the right to place a hold on any withdrawal while an investigation is carried out if there is suspicion of fraud, money laundering or a breach of terms. Users will be informed of any hold and the relevant reason.

6. Bonuses and Promotions

6.1 spade96 Welcome Bonus

spade96 offers a welcome bonus of 200% on the first deposit up to a maximum of RM500. The wagering requirement for this bonus is 25 times the bonus amount received.

Verified calculation examples:

• Deposit RM100 → Bonus RM200 → Balance RM300 → Required wagering: RM200 × 25 = RM5,000
• Deposit RM600 → Bonus RM500 (maximum cap) → Balance RM1,100 → Required wagering: RM500 × 25 = RM12,500

6.2 VIP Programme and Cashback

spade96 runs a VIP programme with five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier offers a different weekly cashback rate — ranging from up to 0.3% (Bronze) to up to 1.5% (Diamond). Tier progression is based on a user's activity and loyalty on the platform.

6.3 General Promotion Terms

• Each promotion may only be claimed once unless stated otherwise.
• spade96 reserves the right to withdraw, modify or end any promotion at any time.
• Attempts to abuse any promotion may result in the bonus being cancelled and the account being closed.
• Bonuses cannot be transferred between user accounts.

7. Game Rules

All games available on the spade96 platform, including slots, live casino, sportsbook and horse racing, are subject to the individual rules of each respective game. Specific rules for each game are displayed within the game interface.

7.1 Technical Failures

Should a technical disruption occur during an active game session, spade96 will endeavour to restore the user's account to the state it was in before the disruption occurred. In cases where full restoration is not possible, spade96 reserves the right to void the affected round or bet and return the original wager amount.

7.2 Prohibited Conduct

The use of automated software (bots), group strategies to exploit games, or any form of system manipulation is strictly prohibited and may result in legal action in addition to account closure.

8. Responsible Gambling

spade96 takes problem gambling seriously. We provide various tools to help users manage their gambling habits responsibly.

8.1 Self-Imposed Betting Limits

Users may independently set deposit limits, loss limits or session limits through their account settings or by contacting spade96 customer support via live chat or email. These limits will take effect within the specified period.

8.2 Self-Exclusion

Users who feel that gambling is beginning to have a negative impact on their daily lives may request to suspend their own account for a set period. This request can be made through our customer support team, which operates 24/7.

For more information on responsible gambling, visit our Responsible Gambling page.

9. Account Closure and Restriction

spade96 reserves the right to suspend or close any user account, with or without prior notice, if there is reasonable cause to believe that:

• The user has violated any of these terms and conditions.
• There is fraudulent activity, money laundering, or other illegal activity involving the account.
• Information provided during registration is false or inaccurate.
• The user is operating under third-party pressure or representing a third party without authorisation.
• The user is found to hold multiple accounts on the same platform.

Following account closure for valid reasons, spade96 will process any remaining cash balance (excluding bonuses) in the account once the necessary investigation is complete.

10. Limitation of Liability and Disclaimer

spade96 services are provided "as is" without any express or implied warranties except as specifically stated in these terms. To the extent permitted by applicable law, spade96 is not liable for:

• Financial losses resulting from betting or gaming decisions.
• Service disruptions caused by factors outside spade96's control, including third-party server outages, natural disasters, or government actions.
• Any indirect, incidental, or consequential damages arising from use of the platform.
• The accuracy or completeness of third-party information displayed on the platform.

11. Amendments to Terms and Conditions

spade96 reserves the right to amend, update, or replace these terms and conditions at any time. Material changes will be communicated to users via a notice on the website, registered email, or through customer support channels.

Continued use of the spade96 platform after the effective date of any amendment will be considered the user's acceptance of the revised terms. If you do not agree with the amendments, you have the right to close your account before the effective date.

12. Contact Us

If you have any questions regarding spade96's terms and conditions, or need further clarification on any provision herein, our support team is ready to assist.

spade96 customer support operates 24 hours a day, 7 days a week in Bahasa Melayu and English via:

• Live Chat: Available directly through the spade96 platform
• Email: [email protected]

For frequently asked questions related to spade96 services, you can also visit our FAQ page.